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COMPLAINTS POLICY

 

At Tank Jowett Solicitors we aim to offer our clients a high quality service. During the matter if you are unhappy, then please raise it with the lawyer working on your case. If that is not successful, you may wish to contact the Partner with overall responsibility for your case.  This information can be found on your initial correspondence or if you do not have this information you can obtain it  by contacting us on 0207 795 7314 or info@tankjowett.com

 

Should you prefer to raise the matter with a partner, you should feel free to contact our complains partner Mr Rajesh Bhamm at our West London office. If you remain dissatisfied at the end of our complaints process, you may contact the Legal Ombudsman.

 

The Legal Ombudsman is the government organisation to whom you may refer your complaint after we have fulfilled our obligations, or done our very best to try to resolve it. The Legal Ombudsman will check that you have tried to resolve your complaint with us first.  The time limits for you to make a complaint to the Legal Ombudsman are six months from our final response to the complaint and no more than six years from the date of the act/omission or no more than three years from when you should reasonably have known there was cause for complaint. They can be reached at:

 

Legal Ombudsman,

PO Box 6806,

Wolverhampton,

WV1 9WJ.

 

Telephone 0300 555 0333 or www.legalombudsman.org.uk.